Privacy Policy

1. Introduction

DropCart Africa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using DropCart Africa, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

• Name, email address, and phone number
• Delivery address and billing information
• Payment information (processed securely by our payment partners)
• Business information for sellers (business name, CAC certificate, bank details)
• Profile information and preferences

2.2 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• Location data (with your permission)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

• Social media login information (if you choose to connect)
• Payment verification from payment processors
• Delivery updates from logistics partners

3. How We Use Your Information

We use the collected information for:

3.1 Service Provision

• Processing and fulfilling orders
• Managing your account and preferences
• Facilitating communication between buyers and sellers
• Processing payments and payouts
• Providing customer support

3.2 Platform Improvement

• Analyzing usage patterns and trends
• Improving our services and user experience
• Developing new features and functionality
• Detecting and preventing fraud

3.3 Communication

• Sending order confirmations and updates
• Providing customer support responses
• Sending promotional offers (with your consent)
• Notifying you of policy changes

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

• Payment processors for transaction processing
• Logistics partners for order delivery
• Cloud hosting providers for data storage
• Analytics providers for platform improvement

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from authorities.

4.4 With Your Consent

We may share your information with third parties when you give us explicit permission to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Secure authentication and access controls
• Regular security audits and updates
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

You can access and update your account information at any time through your account settings.

6.2 Data Deletion

You can request deletion of your account and personal data by contacting our support team. Some information may be retained for legal or business purposes.

6.3 Marketing Communications

You can opt out of promotional emails by clicking the unsubscribe link in any marketing email or updating your preferences in your account settings.

6.4 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When information is no longer needed, we securely delete or anonymize it.

8. Children's Privacy

DropCart Africa is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: