Osogbo, Osun State, Nigeria
support@dropcartafrica.com+234 807 907 1583

Returns & Refunds

Easy returns, hassle-free refunds

Return Policy Summary

14 Days

Return window from delivery date

Full Refund

100% money back on eligible returns

Free Pickup

We arrange pickup at no cost

Return Eligibility

You can return most items within 14 days of delivery for a full refund. To be eligible for a return, items must meet the following conditions:

  • Item must be unused and in the same condition as received
  • Original packaging and tags must be intact
  • All accessories, manuals, and free gifts must be included
  • Item must not be damaged or altered
  • Return must be initiated within 14 days of delivery

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

  • Personal care items (cosmetics, perfumes, skincare)
  • Underwear and intimate apparel
  • Food and perishable items
  • Custom or personalized products
  • Digital products and gift cards
  • Items marked as "Final Sale" or "Non-Returnable"

How to Return an Item

1

Initiate Return Request

Log in to your account, go to Order History, and click "Return Item" on the order you want to return.

2

Select Return Reason

Choose the reason for your return and provide any additional details. Upload photos if the item is damaged or defective.

3

Schedule Pickup

We'll arrange a free pickup from your address. Pack the item securely in its original packaging.

4

Quality Check & Refund

Once we receive and inspect the item, your refund will be processed within 5-7 business days.

Refund Process

After your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

Refund Timeline:

  • Prepaid Orders: Refund credited to original payment method within 5-7 business days
  • Cash on Delivery: Refund via bank transfer within 7-10 business days (bank details required)

Note: Depending on your bank or payment provider, it may take an additional 2-3 business days for the refund to appear in your account.

Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or model:

  1. Return the original item following our return process
  2. Place a new order for the item you want
  3. Your refund will be processed once we receive the returned item

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged item and packaging
  • We'll arrange immediate pickup and full refund or replacement
  • No questions asked - your satisfaction is our priority

Quality Guarantee: All items are inspected before shipping. If you receive a defective product, we'll make it right immediately.

Contact Us

Have questions about returns or refunds? Our customer support team is here to help:

Email

returns@dropcartafrica.com

Phone

+234 801 234 5678

Need to Return an Item?

Log in to your account to start the return process

Talk with Us